Online Page Moderator

Requirements

Education

Higher Secondary
Experience

At least 1 year
Freshers are also encouraged to apply.
Additional Requirements

Age 18 to 30 years
Responsibilities & Context

We are looking for a responsible and active Moderator to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring excellent service, and enhancing overall customer satisfaction.

Duty Time: Roaster-Based

Key Responsibilities:

Manage and respond to customer inquiries via inbox, calls, and social media
Build and maintain strong customer relationships
Handle complaints and provide appropriate solutions promptly
Monitor customer feedback and suggest improvements
Coordinate with internal teams to ensure smooth service delivery
Maintain customer records and follow up regularly
Convert customer inquiries into sales and achieve sales targets
Upsell and cross-sell products based on customer needs

Workplace
Work at home

Employment Status
Full Time

Job Location
Remote